Basic information

  1. Write an email to us in free form
  2. Send the parcel back with any shipping method at your expense.
  3. You will receive a refund within 3-5 business days from the moment we verify your parcel. In exceptional situations, this time may be extended to a maximum of 14 days.


  1. If you use the carton in which you received the order – remove the old address label. The package should be carefully sealed
  2. If you return more than one product, you can put them in one parcel.
  3. Depending on which method of payment you have chosen, you will receive a refund in the same way. If you have paid for the order with traditional bank transfer, the refund will be made to the bank account. If you made the payment through PayPal, the money will be returned via these services.

Note: The return may be rejected if it has been made after 30 days.